ACT Services

Who We Are

Service-Disabled Veteran-Owned Small Businesses

Our mission is to deliver IT support services to our customers with the highest degree of quality and integrity. As an agile and innovative services provider, it is also our goal to attract and retain the highest caliber of technically proficient and career-orientated professionals. We have the proven ability to develop strong cultural alignment with our customers, and we always strive to offer best value solutions through competitive rates.

Our Team

Highly Certified Professionals

ACT has the ability to manage, staff, budget, schedule, and provide quality control on various government projects. We have the processes, tools, financial resources, proven past performances, and technical capabilities to be a highly viable contractor to meet your organization's information technology needs.

Our team of professionals is comprised of

Project Management Institute (PMI), Project Management Professionals (PMP)
DevOps Foundations (DOFD)
Amazon Web Services
Cisco Certified Network Engineers, Cisco Certified Network Associate (CCNA)s
Information Technology Infrastructure Library(ITIL) v3 certifications at the Foundation/Practitioner level
DocuWare Certifications: DocuWare Sales Advisor (DSA), DocuWare Application Consultant (DAC), DocuWare Cloud Consultant (DCC), DocuWare System Consultant (DSC)

Help Desk Institute (HDI) certifications: HDI Support Center Manager, HDI Customer Service Representative, HDI Desktop Support Manager
CompTIA Certifications: CompTIA A+, CompTIA Security+, CompTIA Project+, CompTIA CySA+
(ISC)2 Certifications: Governance, Risk & Compliance (CGRC), Certified in Cybersecurity (CISSP-ISSEP), Certified Secure Software Lifecycle Professional (CSSLP)

CAP Certified Accreditation Professional (ISC2)
ISACA Certifications: Certified CMMI Associate, Certified Information Security Manager (CISM), Certified Risk and Information Systems Control (CRISC)
Certified Scrum Master (CSM) <Scrum Alliance>
EC-Council certifications: Certified Ethical Hacker (CE|H), Certified Chief information Security Officer (C|CISO)
Fully Qualified Navy Certification Agents

What We Do

SERVICE DELIVERY

ACT is the trusted partner of multiple government agencies when it comes to delivering mission success. We offer a track record of proven performance in full life cycle IT service delivery.

ITIL and HDI Based
Entire Life Cycle (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Process Improvement)
Delivered on-site with Customers
Delivered integrated with large teams and partners
Partnerships for cloud and data center hosting - Terramark, Amazon, Microsoft
24x7x365 Onsite and Offsite Help Desk Operations
24x7x365 Full Time/On-Call Multi-Tier Desk-side Support, both Onsite and Remote VPN
Physical IT Inventories, scheduled to minimize customer disruption

What We Do

Relevant NAICS Codes

518210 - Data Processing, Hosting, and Related Services
‍541511 - Custom Computer Programming Services
541512 - Computer Systems Design Services
541513 - Computer Facilities Management Services
541519 - Other Computer Related Services
541330 - Engineering Services
541611 - Administrative Management & General Management Consulting Services
541990 - All Other Professional, Scientific and Technical Services

Systems Engineering, Cyber Security, & Information Assurance

ACT has been providing technical and engineering support to government clients for more than 30 years. Our breadth of experience makes us the industry experts in translating operational requirements into well-configured systems.

Our IT Security Validation Testing process includes a comprehensive vulnerability assessment to determine risk and develop mitigation strategies. Our network security approach inspects each layer through enterprise-wide penetration testing to identify and reduce vulnerabilities. At every phase of the project, we will stay abreast of any new threats or changes in security controls.

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Data Center Migration
Virtualization
Cloud Migration
On and Off premises AWS and Azure Cloud Support Services
Network Engineering
Database Design and Migration Planning
Mobile Computing Infrastructure
Unified Communications
Operations & Maintenance (O&M)

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DevOps
RHEL Administration & Engineering
Microsoft Administration & Engineering
F5 load balancer Administration & Engineering
Brocade load balancer Administration & Engineering
Private/Public key certificate management
VMware Infrastructure Architecture and Engineering
Storage Area Network (SAN) Engineering and Support

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Backup and Recovery (BUR) Design and Implementation
Assessments, Requirements Gathering, Technical Documentation for Application Development efforts.
Information System Security Engineering (ISSE)
Certification & Accreditation (C&A)
Policy & Plan Development (PP&D)
Audit & Compliance (A&C)
Training, Education & Outreach (TE&O)

OUR Record of Performance

Corporate Character

ACT's reputation is marked by over two decades of strong corporate experience and financial stability. We have successfully passed DCAA pre-award audits and cost proposal audits, and have remained debt-free since our founding. Our financially and ethically responsible approach to doing business is echoed by our above-average operational scores and low-risk ratings from third-party commercial data aggregators. ACT often receives exceptional ratings from the government in our Contractor Performance Assessment Reports (CPARs). Some comments from our government clients that have been shown in our CPARs include the following:

"ON EVERY TASK AWARDED, THIS CONTRACTOR HAS MET OR BEAT THE SCHEDULE PROVIDED BY THE GOVERNMENT.”

“ON-SITE CONTRACTOR PROGRAM MANAGERS, AT VARIOUS LOCATIONS, HAVE BEEN VERY QUICK TO RESPOND TO GOVERNMENT REQUESTS FOR TASKING AND HAVE BEEN INDISPENSABLE IN ACHIEVING OUR MISSION.”

“ACT IS ONE OF THE MOST ETHICAL BUSINESSES THAT I HAVE HAD THE PLEASURE OF WORKING WITH. THEIR COST CONTROL MEASURES AND ABILITY TO STAFF WITH HIGHLY QUALIFIED PERSONNEL IS EXCEPTIONAL.”

Our Record of Performance

Awards

ACT VETERAN OWNED BUSINESS RANKING IN THE WBJ (2020)
‍Applied Computing Technologies Inc. ranked #28 on the Veteran-Owned Companies list in the 7/10/2020 issue of the Washington Business Journal.

DHS USCG USABILITY SCORE (2019)
ACT’s Mobile Incident Management Handbook (USCG mIMH) application, developed for the US Coast Guard, received one of the highest usability ratings achieving a score of 97%.

DHS FEMA HELP DESK AWARD (2013)

^{The Federal Emergency Management Agency (FEMA) awarded ACT the 2013 FEMA Help Desk Award in appreciation for their outstanding dedication and devotion of duty.}

ENTERPRISING VETERANS AWARD (2006)

ACT - 2006 Enterprising Veteran Award Winner

^{ACT is the 2006 recipient of the}^{Enterprising Veteran Award}^{, the highest honor awarded to high performing veteran entrepreneurs by the U.S. Department of Veterans Affairs’ Center for Veterans Enterprise (CVE).}

Our Record Of Performance

Community Support

ACT and its employees support our community through various outreach programs like:

ACT is proud to support the Bánica Mission. The Bánica Mission is a missionary partnership between the Diocese of Arlington, VA, and the Diocese of San Juan de la Maguana, serving10,000 poor people in the rural area of the Dominican Republic on the border of Haiti. In 2004 the Mission established a parish school (pre-K through 8thgrade). Today 250 students are receiving an education far superior to the education offered in the local public school.

In early 2011, ACT owners Bob Hansen and Rebecca Aughney visited the Mission’s parish school to tour the site where a new computer lab had been planned. Since their journey there in 2011,the school now has a newly built library and in February 2013 dedicated a new computer lab facility that was donated by ACT. The lab supports 25 students per class and offers a view to the world outside, improved education, opportunities to learn basic and advanced computer skills that will ultimately improve the chances for these students to advance and compete for opportunities to go to college. ACT continues to provide annual financial support for multiple projects and initiatives in support of Bánica Mission.

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Food For The Poor is the largest international relief and development organization in the United States and serves the poorest of poor in 17 countries throughout the Caribbean and Latin America. Since its inception in 1982, Food For The Poor has provided in excess of $10 billion in aid. More than 95% of all donations to Food For The Poor go directly to the programs that help the poor. That’s less than 5% in administrative costs!

The mission of Food For The Poor is to link the church of the First World with the church of the Third World in a manner that helps both the materially poor and the poor in spirit.

ACT has been a financial supporter of Food For The Poor since 2005.

Living Water International is a 501(c)3 non-profit organization whose mission is to help communities acquire desperately needed clean water, with a special focus on creating sustainable water and sanitation programs in underdeveloped countries. As of 2016, Living Water International has completed more than 16,656 water projects. These projects have facilitated community-based solutions to water shortages by equipping them with the resources to harvest clean drinking water, drill new water wells, and repair old water pumps.

Our CommitmenT

Quality Program

ACT’s process-focused approach and commitment to quality through measurable, repeatable process development has resulted in process defect identification and elimination, better customer service, improved employee morale, and increased productivity. These benefits translate to lower costs for our customers through increased efficiency across projects.

ACT is ISO 9001:2015 certified by NQA, successfully passing our recertification audit on 27 April 2021. Our ISO 9001:2015 certificate (#12627) is valid until June 10, 2024. This audit was conducted by National Quality Assurance (NQA), USA. NQA-USA is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

CMMI SVC 2 and DEV 2 Certified Appraisal # 56087

ACT is also currently appraised at Capability Maturity Model Integration-Development, (CMMI-Dev) Version 2.0 Maturity Level 2 and Services (CMMI-SVC) Version 2.0 Maturity Level 2. The most recent successful appraisal was completed in September 2021 (ID# 56087 – expiration 21 September 2024) was conducted by Primvis, Inc., an ISACA and CMMI Institute Partner. The CMMI Institute approved the appraisal for public use.

Our Quality Management System (QMS) is based in our ISO9001:2015 certified corporate level business processes supporting IDIQ and Task Order management, while our CMMI Level 2 assessed processes focus on program management practices in the areas of: project level planning, execution, delivery, monitoring, and reporting. These documented, repeatable quality practices are used on every ACT project or program to ensure that customer requirements are satisfied on time and meet customer expectations. ACT’s Senior Management is actively engaged in the support and maintenance of the QMS to provide quality customer service.

ACT actively documents, takes action on, and monitors known Risk and Opportunities in the QMS. Our proactive approach is intended to identify potential risks early, and then put in place effective mitigation strategies to minimize negative impacts on ACT and our customers.

ACT is actively involved in continual improvement of the QMS. The sources for improvement come from several sources, but ultimately all non-conformances are documented and worked to resolution following a standardized process. Senior Management is actively involved with QA in this process.

Monthly In Progress Reviews (IPR) are held where each Program/Project Manager (PM) provides an in- depth report to ACT Senior Management and other ACT Stakeholders. These meetings provide the primary means to ensure a smooth and complete flow of information is provided to the ACT decision makers.

CMMC

CYBERSECURITY MATURITY MODEL CERTIFICATION

ACT believes strongly in securing our federal customer’s data, maintaining a hardened cybersecurity presence, and being a safe and secure partner against the ever-growing threat of malicious cyber actors threatening our nation’s economic and national security. ACT recognized early on the necessity and value of the DOD’s planned Cybersecurity Maturity Model Certification (CMMC) and the need to standardize, certify, and measure contractors against these threats. The CMMC (v2.0) model measures cybersecurity maturity for three levels aligning a set of processes and practices with types of information to be protected to the associated range of threats. As a small business it is no small effort to make the investment to pursuing a CMMC Level 2 certification, but ACT is well underway into our pursuit of this important program. The CMMC model consists of maturity processes and cybersecurity best practices from multiple standards, framework, references, as well as inputs from the broader government contracting community. Once ACT has completed our targeted Level 2 certification, we will have been measured for our cybersecurity maturity for managed processes as well as possessing good cyber hygiene practices with an ability to protect Controlled Unclassified Information (CUI) for the federal government.

Providing Services
Since 1993

Service-Disabled Veteran-Owned Small Businesses

Highly Certified Professionals

Our team of professionals is comprised of

Veteran Leadership with Quality Standards

SERVICE DELIVERY

Relevant NAICS Codes

Systems Engineering, Cyber Security, & Information Assurance

Program Management

Corporate Character

Awards

Community Support

Quality Program

CYBERSECURITY MATURITY MODEL CERTIFICATION

Providing ServicesSince 1993

Service-Disabled Veteran-Owned Small Businesses

Highly Certified Professionals

Our team of professionals is comprised of

Veteran Leadership with Quality Standards

SERVICE DELIVERY

Relevant NAICS Codes

Systems Engineering, Cyber Security, & Information Assurance

Program Management

Corporate Character

Awards

Community Support

Quality Program

CYBERSECURITY MATURITY MODEL CERTIFICATION

Providing Services
Since 1993