Our Quality Management System (QMS) is based in our ISO9001:2015 certified corporate level business processes supporting IDIQ and Task Order management, while our CMMI Level 2 assessed processes focus on program management practices in the areas of: project level planning, execution, delivery, monitoring, and reporting. These documented, repeatable quality practices are used on every ACT project or program to ensure that customer requirements are satisfied on time and meet customer expectations. ACT’s Senior Management is actively engaged in the support and maintenance of the QMS to provide quality customer service.
ACT actively documents, takes action on, and monitors known Risk and Opportunities in the QMS. Our proactive approach is intended to identify potential risks early, and then put in place effective mitigation strategies to minimize negative impacts on ACT and our customers.
ACT is actively involved in continual improvement of the QMS. The sources for improvement come from several sources, but ultimately all non-conformances are documented and worked to resolution following a standardized process. Senior Management is actively involved with QA in this process.
Monthly In Progress Reviews (IPR) are held where each Program/Project Manager (PM) provides an in- depth report to ACT Senior Management and other ACT Stakeholders. These meetings provide the primary means to ensure a smooth and complete flow of information is provided to the ACT decision makers.