Department of Homeland Security

Eagle II

DHS EAGLE ii 

Contract Number:  HSHQDC-13-D-E2063

Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract vehicle, specifically designed as the preferred source of information technology (IT) services for the majority of the Department of Homeland Security’s (DHS’s) enterprise infrastructure and initiatives. 

EAGLE II IT service solutions include three functional categories (FC's):

  • FC1 – Service Delivery, including Integration, Software Design/Development, Operations & Maintenance
  • FC2 – Information Technology Program Support Services
  • FC3 – Independent Verification and Validation

The Task Order types under EAGLE II are: 

  • Cost Reimbursement
  • Time and Materials (T&M)
  • Labor-Hour (L-H)
  • Firm-Fixed-Price (FFP)

ACT is an Eagle II contract holder on the Other Small Business Track of Functional Category 1. Our period of performance for this contract is from September 9, 2013 to September 8, 2020.

ACT Eagle II Core Teaming Partners

  • Ace Info Solutions, Inc. (AceInfo) – www.aceinfosolutions.com
  • NikSoft Systems Corporation (NikSoft) – www.niksoft.com
  • Optimal Solutions & Technologies, Inc. (OST) – www.ostglobal.com
  • Ventera Corporation (Ventera) – www.ventera.com

ACT & Core Team Relevant Experience in Functional Category 1

System Design, Development, Implementation, & Integration

Federal Emergency Management Agency (FEMA)

January 2013 to present day:

  • Enterprise Oracle Upgrade

October 2011 to present day:

  • Active/Active Virtual Data Centers
  • Physical-Virtual Application Migration to DC2
  • National Fire Incident Reporting System (NFIRS)
  • Integrated Public Alert & Warning System (IPAWS)
  • National Processing Service Centers (NPSC)
  • Logistics Supply Chain Management System (LSCMS)

October 2010 to present day:

  • Core Financials (Office of the Chief Financial Officer)

February 2010 to present day:

  • DC2 Enterprise Virtual Data Center Design and Implementation

August 2007 to present day:

  • Design and implementation of FEMA enterprise applications

October 1994 to present day:

  • Project Management Support

U.S. Customs & Border Protection (CBP)

December 2008 to March 2011:

  • HRSSS 1

September 2009 to September 2011:

  • HRSSS 2

September 2011 to September 2013:

  • HRSSS 3

Software Design & Development

Federal Emergency Management Agency (FEMA)

October 2011 to present day:

  • Physical-Virtual Application Migration to DC-2 and DC-1
  • National Fire Incident Reporting System (NFIRS)
  • National Processing Service Centers (NPSC)
  • Logistics Supply Chain Management System (LSCMS)

September 2011 to present day:

  • RWC/RRCC Upgrades      
  • Enterprise Voice Bridge
  • Enterprise PBX upgrade
  • Network Upgrade to Layer  3 Switches

January 2011 to present day:

  • NCR Video Upgrade

August 2007 to present day:

  • Design and implementation of FEMA enterprise applications

October 1994 to present day:

  • Strategic Planning, Budget and Implementation Roadmaps, Systems Analysis, Alternative Analysis, etc. 
  • Project Management Support

U.S. Customs & Border Protection (CBP)

December 2008 to March 2011:

  • HRSSS 1

September 2009 to September 2011:

  • HRSSS 2

September 2011 to September 2013:

  • HRSSS 3

Operations & Maintenance

Federal Emergency Management Agency (FEMA)

August 2012 to present day:

  • BPA TO-160 Workplace  Transformation
  • Oracle 10g to 11g upgrade
  • Sage Accpac application support

August 2011 to present day:

  • Dell (Perot) COMMIT  3200-017 Help Desk ESD
  • Dell (Perot) COMMIT  3200-018 Help Desk DAIP
  • Dell (Perot) COMMIT  3200-019 NCP
  • VMWare implementation
  • Oracle 11g Application  Server/WebLogic

September 2009 to present day:

  • Virtual Data Centers

August 2007 to present day:

  • HP TRIM application support

August 1998 to present day:

  • Maintain PowerBuilder applications with Oracle 11g backend databases

October 1994 to present day:

  • Performance Monitoring
  • Engineering Support to  Enterprise Operations and Maintenance
  • Project Management  Support  & Engineering Support to Enterprise Hardware and Software  upgrades

Transportation Security Administration (TSA)

September 2009 to present day:

  • Help Desk Support Services

June 2007 to January 2012:

  • Administration & Program Support

United States Coast Guard (USCG)

November 2010 to present day:

  • Core Technology Services for the Operations Systems Center

 

task orders

For a full list of task orders awarded under Eagle II, please visit the DHS Eagle II website.

Eagle II Points of Contact

Eagle II Program Manager

TBD

Voice: (703) 891-4334 x 810

raughney@actnow.com

Eagle II Teaming Coordinator

Patrick Norton

Voice: (703) 891-4334 x 803

pnorton@actnow.com

Customer Satisfaction POC

Ed Snyder

Voice: (703) 891-4334 x 854

E-mail: esnyder@actnow.com

Subcontracting with ACT under Eagle II

Highly qualified, cost-effective subcontractors interested in pursuing opportunities under DHS Eagle II are encouraged to contact our EAGLE II Points of Contact listed above.

For all other inquiries and concerns, please contact us through eagleii@actnow.com.

our commitment to quality

ACT’s process-focused approach and commitment to quality through measurable, repeatable process development has resulted in process defect identification and elimination, better customer service, improved employee morale, and increased productivity. These benefits translate to lower costs for our customers through increased efficiency across projects.

ACT is an ISO 9001:2015 certified company, successfully passing our reassessment audit on June 11, 2018. Our ISO 9001:2015certificate (# 12627) is valid through June 10, 2021. This audit was conducted by National Quality Assurance, USA. NQA-USA is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

ACT is also currently appraised at Capability Maturity Model Integration-Development,(CMMI-Dev) Version 1.3 Maturity Level 2 and (CMMI-SVC) Version 1.3 Maturity Level 2. The most recent successful appraisal completed in December 2018 was conducted by SG Solutions, Inc., a CMMI Institute Partner. The CMMI Institute approved the appraisal for public use.

Our Quality Management System (QMS) is based in our ISO9001:2015 certified corporate level business processes supporting IDIQ and Task Order management, while our CMMI Level 2 assessed processes focus on program management practices in the areas of: project level planning, execution, delivery, monitoring, and reporting. These documented, repeatable quality practices are used on every ACT project or program to ensure that customer requirements are satisfied on time and meet customer expectations. ACT’s Senior Management is actively engaged in the support and maintenance of the QMS to provide quality customer service.

ACT actively documents, takes action on, and monitors known Risk and Opportunities in the QMS. Our proactive approach is intended to identify potential risks early, and then put in place effective mitigation strategies to minimize negative impacts on ACT and our customers.

ACT is actively involved in continual improvement of the QMS. The sources for improvement come from several sources, but ultimately all non-conformances are documented and worked to resolution following a standardized process. Senior Management is actively involved with QA in this process.

Monthly In Progress Reviews (IPR) are held where each Program/Project Manager (PM) provides an in- depth report to ACT Senior Management and other ACT Stakeholders. These meetings provide the primary means to ensure a smooth and complete flow of information is provided to the ACT decision makers.