Department of Homeland Security

Eagle II


Contract Number:  HSHQDC-13-D-E2063

Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract vehicle, specifically designed as the preferred source of information technology (IT) services for the majority of the Department of Homeland Security’s (DHS’s) enterprise infrastructure and initiatives. 

EAGLE II IT service solutions include three functional categories (FC's):

  • FC1 – Service Delivery, including Integration, Software Design/Development, Operations & Maintenance
  • FC2 – Information Technology Program Support Services
  • FC3 – Independent Verification and Validation

The Task Order types under EAGLE II are: 

  • Cost Reimbursement
  • Time and Materials (T&M)
  • Labor-Hour (L-H)
  • Firm-Fixed-Price (FFP)

ACT is an Eagle II contract holder on the Other Small Business Track of Functional Category 1. Our period of performance for this contract is from September 9, 2013 to September 8, 2020.

ACT Eagle II Core Teaming Partners

  • Ace Info Solutions, Inc. (AceInfo) –
  • NikSoft Systems Corporation (NikSoft) –
  • Optimal Solutions & Technologies, Inc. (OST) –
  • Ventera Corporation (Ventera) –

ACT & Core Team Relevant Experience in Functional Category 1

System Design, Development, Implementation, & Integration

Federal Emergency Management Agency (FEMA)

January 2013 to present day:

  • Enterprise Oracle Upgrade

October 2011 to present day:

  • Active/Active Virtual Data Centers
  • Physical-Virtual Application Migration to DC2
  • National Fire Incident Reporting System (NFIRS)
  • Integrated Public Alert & Warning System (IPAWS)
  • National Processing Service Centers (NPSC)
  • Logistics Supply Chain Management System (LSCMS)

October 2010 to present day:

  • Core Financials (Office of the Chief Financial Officer)

February 2010 to present day:

  • DC2 Enterprise Virtual Data Center Design and Implementation

August 2007 to present day:

  • Design and implementation of FEMA enterprise applications

October 1994 to present day:

  • Project Management Support

U.S. Customs & Border Protection (CBP)

December 2008 to March 2011:

  • HRSSS 1

September 2009 to September 2011:

  • HRSSS 2

September 2011 to September 2013:

  • HRSSS 3

Software Design & Development

Federal Emergency Management Agency (FEMA)

October 2011 to present day:

  • Physical-Virtual Application Migration to DC-2 and DC-1
  • National Fire Incident Reporting System (NFIRS)
  • National Processing Service Centers (NPSC)
  • Logistics Supply Chain Management System (LSCMS)

September 2011 to present day:

  • RWC/RRCC Upgrades      
  • Enterprise Voice Bridge
  • Enterprise PBX upgrade
  • Network Upgrade to Layer  3 Switches

January 2011 to present day:

  • NCR Video Upgrade

August 2007 to present day:

  • Design and implementation of FEMA enterprise applications

October 1994 to present day:

  • Strategic Planning, Budget and Implementation Roadmaps, Systems Analysis, Alternative Analysis, etc. 
  • Project Management Support

U.S. Customs & Border Protection (CBP)

December 2008 to March 2011:

  • HRSSS 1

September 2009 to September 2011:

  • HRSSS 2

September 2011 to September 2013:

  • HRSSS 3

Operations & Maintenance

Federal Emergency Management Agency (FEMA)

August 2012 to present day:

  • BPA TO-160 Workplace  Transformation
  • Oracle 10g to 11g upgrade
  • Sage Accpac application support

August 2011 to present day:

  • Dell (Perot) COMMIT  3200-017 Help Desk ESD
  • Dell (Perot) COMMIT  3200-018 Help Desk DAIP
  • Dell (Perot) COMMIT  3200-019 NCP
  • VMWare implementation
  • Oracle 11g Application  Server/WebLogic

September 2009 to present day:

  • Virtual Data Centers

August 2007 to present day:

  • HP TRIM application support

August 1998 to present day:

  • Maintain PowerBuilder applications with Oracle 11g backend databases

October 1994 to present day:

  • Performance Monitoring
  • Engineering Support to  Enterprise Operations and Maintenance
  • Project Management  Support  & Engineering Support to Enterprise Hardware and Software  upgrades

Transportation Security Administration (TSA)

September 2009 to present day:

  • Help Desk Support Services

June 2007 to January 2012:

  • Administration & Program Support

United States Coast Guard (USCG)

November 2010 to present day:

  • Core Technology Services for the Operations Systems Center


task orders

For a full list of task orders awarded under Eagle II, please visit the DHS Eagle II website.

Eagle II Points of Contact

Eagle II Program Manager


Voice: (703) 891-4334 x 810

Eagle II Teaming Coordinator

Patrick Norton

Voice: (703) 891-4334 x 803

Customer Satisfaction POC

Ed Snyder

Voice: (703) 891-4334 x 854


Subcontracting with ACT under Eagle II

Highly qualified, cost-effective subcontractors interested in pursuing opportunities under DHS Eagle II are encouraged to contact our EAGLE II Points of Contact listed above.

For all other inquiries and concerns, please contact us through

ACT’s process-focused approach and commitment to quality through measurable, repeatable process development has resulted in process defect identification and elimination, better customer service, improved employee morale, and increased productivity. These benefits translate to lower costs for our customers through increased efficiency across projects.

NQA assessed ACT for IT Program Management

ACT is an ISO 9001:2015 certified company in resource fulfillment for information technology services, and leveraged as the core of our IT Program Management. We successfully passed our reassessment audit on June 11, 2018 and our ISO 9001:2015 certificate (# 12627) is valid through June 10, 2021. This audit was conducted by National Quality Assurance,USA. NQA-USA is accredited by the ANSI-ASQ National Accreditation Board (ANAB).

CMMI Certifications Logos

ACT was previously and successfully assessed at Capability Maturity Model Integration-Development, (CMMI-Dev) Version 1.3   Maturity Level 2.  In early December 2018 ACT was favorably appraised at Capability Maturity Model Integration-Development, (CMMI-Dev) Version 1.3 Maturity Level 2 as well as Capability Maturity Model Integration – Services (CMMI-SVC) Version 1.3 Maturity Level 2.  The most recent appraisal was carried out by SG Solutions, Inc., a CMMI Institute Partner. The CMMI Institute approved the appraisal for public use.

Our Quality Assurance Program is based in our ISO 9001:2015 certified processes for IDIQ and Task Order management and our CMMI Level 2 assessed program management practices used for project level planning, execution, tracking, and reporting. These documented repeatable quality practices are used on every ACT project or program to objectively verify that performance requirements and required work products meet customer expectations. Our goal is to identify deficiencies, document Corrective Action Reports (CARs) and develop/execute corrective actions early in the lifecycle process to reduce costs and maintain schedule milestones.

The ACT team plans to maximize efficiency and mitigate cost through an integrated management process approach that encompasses three key enablers: empower an Integrated Program Management Team (IPMT); coalesce geographically separated team members through an Integrated Digital Environment (IDE); and drive quality products and support through tailored, cost-effective, Program Management Methodologies (PMMs).  Cost containment and a roadmap toward future efficiencies are key factors in choosing an integrated management approach.

ACT embraces a corporate quality structure that is applied to all ACT program and task activities. Quality activities include tracking a multitude of metrics impacting quality on the IDE. Additionally, the ACT team approach embraces two other quality tools: Quality Function Deployment (QFD) and Continuous Process Improvement (CPI).

The QFD tool provides a systematic approach to building a team perspective for meeting customer requirements. The structured QFD methodology defines objectives desired by the customer and identifies the means for deploying the resources required to provide these products or services. As a foundation of ACT’s corporate quality structure, CPI drives each employee to continuously seek new ways of enhancing on-the-job performance. Our customer-oriented focus allows us to define and refine the components of each task and observing the steps in each process that add value to our product and ensure that our programs and products meet or exceed customer requirements.

The major components of our Quality Assurance Program and their sub-elements are broken down below:


  • Identify the Project's QA Requirements
  • Establish Quality Processes
  • Establish Quality Tools
  • Establish the Project's Defined Processes
  • Confirm the Project's Deliverables & Work Products
  • Document the Project's QAP
  • Schedule QA Activities


  • Implement the QAP
  • Maintain the QAP (update to meet changed requirements)
  • Conduct QA Audits
  • Perform QA Reviews


  • Perform Monitoring and Control Activities
  • Manage Preventive Actions
  • Manage Non-compliance Issues
  • Maintain QA Records and Artifacts