Automated Info Systems Design and Integration Services (FPDS Code D307)

ACT personnel provide expert guidance to senior Information Technologies (IT) managers and their teams in the areas of system life-cycle planning and support. We work closely with our customers to ensure current and future goals are identified, monitored, and achieved.

We also work closely with our customers in the capacity of operations and maintenance planning. We provide senior IT managers expertise to identify and implement their enterprise wide O&M strategy. If desired, this strategy, documented in the form of an enterprise concept of operations, is briefed to senior IT managers and their Chief Information Officers (CIO). We also provide the concept of operations to the customer's IT staff and assist managers to gain general staff approval of the plans.

Enterprise System Monitoring

ACT engineers assist with the design and implementation of enterprise monitoring capability, using tools such as BMC® Patrol. ACT has experience with BMC® Patrol for configuration to monitor key aspects of the enterprise NOS (MS NT®) and database systems (Oracle®). The monitoring system, programmed to provide near real time system alerts, helps the customer's Information Technology counterparts respond to problems in a timely manner. These tools gather historical data on the local systems and periodically deposit the data into a centralized common data repository. This repository is used to perform trend analysis across the enterprise environment. Reports generated from the trend analysis will help IT managers identify future system resource management and procurement plans.

Enterprise User Management

ACT engineers develop approaches for their customer's enterprise management strategy. We assist in the evaluation of products to fit the solution and brief IT management on the best solutions. ACT has designed and implemented Enterprise User Management using Tivoli®'s User Administration software. We work with the customer and Tivoli® to customize the tool's to best fit the IT environment. This allows the customer's IT a single point of entry to create NT®, Oracle®, and security accounts for their users.

Service Level Agreements (SLA)

ACT introduced the concept of SLA's to their current customers. We continue to work with IT management to identify quantify and qualify the level of quality of service provided to their customers. We work closely with senior IT managers to develop SLA's and strategies to achieve the goals specified by the SLA's.

Concept of Operations

ACT works with their customers on plans that tie all aspects of O&M efforts into a single plan. This concept of operation specifies the general approach by which they will manage their enterprise environment. ACT designs and creates the plan to include a three-tier level of support. We document the general responsibilities of each tier and identify the projected manpower requirements. Given that the systems in the enterprise may be new to the customer's IT administrators, we also provide recommended skill sets and training classes. ACT also ties the monitoring and administration tools to specific tiers and recommends SLA's between internal IT departments and their customers.